PRIVACY POLICY

Updated: Oct 2024

At Galloway Appliance Repair, we prioritize your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website and use our services. By visiting www.gallowayappliance.com, you accept the practices described in this Privacy Policy.

Purpose

Galloway Appliance Repair provides this Privacy Policy to explain our practices regarding the collection, use, and disclosure of information through our services. “Galloway Appliance Repair,” “we,” and “us” include Galloway Appliance Repair and our affiliates and subsidiaries. We value your trust and are dedicated to protecting your personal information.

Scope

This Privacy Policy applies to personal information processed by Galloway Appliance Repair in the course of our business, including on our websites, mobile applications, forums, blogs, and other online or offline offerings (collectively, the “Services”). It does not apply to third-party websites, services, or applications accessible through our Services. All individuals handling personal information on behalf of Galloway Appliance Repair are expected to adhere to this Privacy Policy.

Transparency/Notice

Types of Personal Information We Collect and How We Use It

Our main goals in collecting information are to provide and improve our Services, manage your use of the Services (including your account, if applicable), and enable you to enjoy and navigate our Services easily. The types of personal information we collect and our privacy practices depend on the nature of your relationship with Galloway Appliance Repair and the requirements of applicable law.

We collect personal information in the following ways:

• Direct Interactions: You may provide personal information directly through interacting with our Services, making purchases, participating in surveys, or requesting Services or information.
• Automatic Data Collection: As you navigate our Services, certain information may be collected automatically using technologies like cookies.

We collect only relevant information for processing purposes. Here are the types of personal information we collect:

• Information You Provide Directly to Us:
  • Creating an Account: When you make a purchase, we automatically create an account for you and collect information like your name, address, and phone number.
  • Communications: We collect personal information such as an email address, phone number, or mailing address when you request information or support.
  • Surveys: We may contact you to participate in surveys. Information collected is used to improve our products and services.
  • Posting on the Site: Information you provide in reviews or public areas of the Site may be collected and displayed publicly.
  • Sweepstakes or Contests: We collect contact information for participation and promotional purposes.
• Automatic Data Collection:
  • Event Data: Information like IP address, browser type, and activity on our Services.
  • Location Information: We may collect and store location information to personalize our Services.
  • Information from Other Sources: We may receive information from third-party services and organizations.

How We Use Your Information

We use personal information for various business purposes, including:

• Providing Products, Services, or Information: To fulfill requests and manage individual information and accounts.
• Administrative Purposes: To measure interest, develop new products, ensure quality control, and verify identity.
• Marketing: To provide materials about offers, products, and services of interest.
• Research and Development: For industry research, analysis, and demographic profiling.
• Direct Mail, Email, and Telemarketing: For information on our products and services or special offers/events.

Text/SMS Messaging and Disclosures

By using our Services and providing your phone number, you consent to receive phone calls and SMS text messages from Galloway Appliance Repair for order updates, customer service, and marketing purposes. Message frequency may vary depending on your activity.

• Message and Data Rates: Message and data rates may apply.
• Opt-Out Option: You may opt out of receiving text messages at any time by replying “STOP.” Reply “HELP” for assistance.
• No Sharing for Marketing Purposes: No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. This excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If any webforms on our website request a phone number, the following disclosures will apply:

• Consent to Receive SMS: By providing your phone number and submitting the form, you consent to be contacted by SMS text message, with message frequency depending on your activity. Message and data rates may apply. Reply “STOP” to opt-out. Reply “HELP” for more information.
• Additional Terms: By submitting this form, you also agree to Galloway Appliance Repair’s [Terms of Use] and [Privacy Policy].

Cookies and Tracking Technologies

We and third parties may use cookies and other technologies to collect information automatically. These include:

• Cookies: Small text files stored in browsers to store preferences.
• Pixel Tags/Web Beacons: Code embedded on web pages to collect engagement information.
• Social Media Widgets: Features like the Facebook “Like” button may collect information.
• Analytics: Tools like Google Analytics to gather information about user engagement.

You can manage your preferences and opt-out options for these technologies through your browser settings.

Third-Party Websites and Social Media

Our Services may link to third-party websites and social media platforms. We are not responsible for their privacy practices. Interactions with these platforms are at your own risk.

Data Sharing

We may share your information with third-party service providers, business partners, and affiliates for business purposes or as required by law. We do not share personal information with third parties for their own marketing purposes without your consent.

Data Transfers

Personal information collected may be stored and processed globally. By providing information, you consent to the transfer and processing of your data in accordance with this Policy.

Opt-Out Options

You can opt out of certain uses and disclosures of your personal information. To do so, contact us at admin@gallowayoffice.com. You may also manage email preferences using the unsubscribe link in emails.

Security

We take reasonable measures to protect your information. However, no method of transmission over the internet or storage is completely secure. We cannot guarantee absolute security.

Children’s Privacy

Our Services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn of such collection, we will delete the information promptly.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the revised version will be effective immediately. Your continued use of the Services constitutes acceptance of the changes.

Contact Us

If you have questions or concerns about our privacy practices, please contact us at admin@gallowayoffice.com. We will address your concerns and resolve any privacy issues promptly.