Before Purchasing: Do Your Research

To avoid potential issues, we encourage you to thoroughly research before making a purchase. Utilize our comprehensive site, read our pre-purchasing tips, check model specifications and installation guides, or contact our knowledgeable appliance experts for more information.

Damaged Shipments

Inspect Your Appliance Upon Delivery

It is crucial to thoroughly inspect your product before accepting and signing for it. Appliances can be delicate and may suffer damage from rough handling. Check for both internal and external damage and notify us immediately by calling 415-634-4247. If your item was shipped via UPS, contact UPS at 800-pick-ups with your tracking number to report a damaged item.

If you notice damage or a defect after delivery, please click here to log into your account and report the issue.

Defective Merchandise

Most of our products come with a one-year parts and labor warranty. Refer to your product manual or speak with one of our experts for details. If your product is defective upon arrival, notify us within 24 hours of receiving it. If the defect is noticed after 24 hours, please contact the product’s manufacturer directly. Manufacturer contact information is included in the product literature. Note that most manufacturers require a service call to diagnose the problem.

Missing or damaged parts may be eligible for free replacement under the standard warranty. Please contact the manufacturer directly to order any missing parts.

Important Notes:

• If a residential appliance is installed in a commercial location, the warranty is void.
• Manufacturer warranties are void once the unit is brought out of the continental United States.
• We are not responsible for any installation or shipping charges when a replacement is authorized.

Returns and Refusals

In the event of a return or refusal, shipping and handling charges to and from our warehouse are non-refundable. Free shipping, rebates, and promotions are voided upon return/refusal of merchandise. All returns must be shipped back to our warehouse prepaid, using the original method of shipment. For items shipped by a freight carrier, you must return them with a freight carrier to ensure safe return. Contact customer service for a list of approved carriers. All returns/refusals are subject to a restocking fee. We do not accept returns on air conditioners, special order merchandise, and accessories.

General Return Policies at a Glance

• To avoid returns, please read all item specifications before purchase and contact us with any questions prior to placing your order.
• Returns of new items in the box are accepted within 15 days of delivery.
• Do not accept damaged items upon delivery.
• After signing for and accepting your item, you are responsible for all damage claims.
• Contact us within 24 hours if your product is damaged or does not work.
• Contact the manufacturer if the product is defective after first use.
• For returns, contact customer service to receive a return authorization (RA) number. Returns without an RA will not be accepted.
• All returns are subject to a 35% restocking fee.
• Shipping and handling charges to and from our warehouse are non-refundable.
• Returned products must be in brand-new condition with all packaging, product literature, and blank warranty cards enclosed in the exact condition as received.
• Items moved from their original delivery location cannot be returned.
• Return items using the same shipping methods as originally shipped.
• We do not accept returns on air conditioners, special order items, and commercial laundry equipment.
• We are not responsible for any missing, incorrect, or damaged products reported more than 15 days after delivery.
• Installed, used, or plugged-in items are not eligible for return. All items must be like-new and in original packaging.

Refund Policy

Refunds will be issued to the original form of payment within 90 days. After 90 days, store credit will be provided.

Galloway Appliance Repair reserves the right to refuse returns for any reason.

We understand that sometimes circumstances change and you may need to cancel your order. Please review our order cancellation policy below for more information.

Cancellation Before Shipment

If you wish to cancel your order, you may do so before the item(s) are shipped. To cancel your order, please contact our customer service team as soon as possible by calling (415)634-4247 or emailing admin@gallowayappliance.com. Please have your order number ready to expedite the process.

Cancellation Fee

A cancellation fee may apply for orders canceled before shipment. This fee covers administrative costs and any other expenses incurred during the processing of your order.

Cancellation After Shipment

Once your order has been shipped, it cannot be canceled. At this point, you will need to refer to our Return Policy for instructions on how to return the item(s). Please note that shipping and handling fees are non-refundable, and all returns are subject to our standard restocking fee.

Special Orders

Items marked as Special Orders cannot be canceled once the order is placed. You will be charged upon placing the order, and the sale will be considered final and non-refundable. Special Orders are typically customized or tailored to specific requirements, which is why we are unable to accept cancellations or returns for these items.

Policy Amendments

Galloway Appliance Repair reserves the right to amend this policy at any time. Any changes to the policy will be posted on our website, and it is your responsibility to review the policy periodically. Your continued use of our services after any changes indicates your acceptance of the new terms.

Contact Information

If you have any questions or need further assistance with canceling your order, please do not hesitate to contact our customer service team. We are here to help you and ensure that your experience with Galloway Appliance Repair is as smooth as possible.

Thank you for choosing Galloway Appliance Repair! We want to ensure that you are fully informed about the next steps and what to expect after placing your order. Here is a detailed breakdown of the process:

Order Confirmation

Immediately after placing your order, you will receive an Order Confirmation email at the email address you provided during checkout. This email confirms that we have received your order and includes important details such as your order number, item(s) purchased, and shipping address. If you do not receive this email within a few minutes, please check your spam or junk folder. If it’s not there, log into your account on our website to verify that we have the correct email address on file. If any issues are found, contact our customer service team right away to update your information.

Payment Verification

Our team will verify your payment information. If there are any issues with your payment, we will reach out to you via email or phone to resolve them. Ensuring your payment is processed smoothly is essential for timely shipment of your order.

Order Processing and Status Updates

Once your order has been processed and is ready for shipment, you will receive an Order Status Update email. This email will inform you that your order has been shipped and will include tracking information so you can monitor the progress of your delivery.

Invoice and Payment

Approximately 24 hours after your order has shipped, you will receive an Invoice via email. This invoice confirms the final charge to your credit card. Please note that your credit card statement may reflect a payment to “Star Creations,” the parent company of Galloway Appliance Repair. While your card is authorized at the time of purchase, the actual charge will occur once your items have shipped.

Delivery Confirmation

To ensure a smooth delivery process, you will be contacted by either our team or our shipping partners 1-2 days prior to the scheduled delivery date. This contact will confirm a four-hour delivery window during which you can expect your order to arrive. It’s important to be available during this window to receive and inspect your items.

Receiving Your Order

When your order arrives, please thoroughly inspect the item(s) before accepting delivery. Check for any signs of damage or defects. If you find any issues, please notify the delivery personnel immediately and contact our customer service team for further assistance.

After Delivery

If everything is in order upon delivery, enjoy your new appliance! Should you encounter any issues after delivery, such as defects or missing parts, please refer to our Return Policy for guidance on how to proceed. Our customer service team is always here to help with any questions or concerns you may have.

Stay Informed

To stay updated on your order status and receive important notifications, make sure to keep an eye on your email and check your account on our website regularly.

Thank you for shopping with Galloway Appliance Repair. We strive to provide the best service possible and look forward to assisting you with any future needs.

Sales Tax Collection

Galloway Appliance Repair is required by law to collect sales tax on deliveries in the following states:

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

Sales tax will be calculated and added to your order during the checkout process.

Tax Exemptions

If you qualify for tax-exempt purchases, please review the following guidelines:

• Nonprofit Organizations: Schools, public charities, churches, other religious entities, and other nonprofit organizations generally qualify for tax exemption under federal law. You must provide a valid tax exemption certificate.
• Individuals: Foreign diplomats, agents of foreign governments, and other individuals may be exempt from paying state and state-collected sales tax. A valid sales tax exemption card, such as a federal government purchase card or foreign diplomat card, is required.
• Freight Forwarding: If you are using a freight forwarder to ship internationally or shipping to Alaska via Washington State, your order may be exempt from sales tax. A copy of the Shipper’s Export Declaration is required.
• Federal and State Governments: The U.S. government, its agencies, and its instrumentalities may make exempt purchases of goods and services. A valid exemption certificate or a copy of a government purchase card is required.

How to Submit Tax Exemption Documentation

To apply for tax exemption, please follow these steps within 30 days of your purchase:

Email Submission:

1. Send an email with your order number in the subject line.
2. Attach your tax-exemption documentation.
3. Email to: admin@gallowayoffice.com

We will notify you via email whether your request has been approved or denied. If denied, we will provide the reason and may request additional information. Once your order is fulfilled and approved for tax exemption, a credit for the applicable tax amount will be applied to your original form of payment. If you used a credit card, please allow up to three billing cycles for the credit to appear on your statement.

Thank you for choosing Galloway Appliance Repair. If you have any questions or need further assistance, please contact our customer service team.

Terms and Conditions for Galloway Appliance Repair Services

 

These terms and conditions (“Terms”) govern the provision of Galloway Appliance Repair Services (“Services”) by Galloway Appliance to you (“Customer”). By engaging our Services, you agree to be bound by these Terms.

 

1. Service Request and Agreement

1.1. To request our Services, the Customer must contact the Company via phone, email, or website.

1.2. Upon acceptance of the Service request, an agreement is formed between the Customer and the Company, subject to these Terms.

 

2. Scope of Services

2.1. Scope of INSTALLATION Services:

2.1.1 Unloading and transferring equipment to the laundry room or designated area.

2.1.2 Disconnection and removal of any current laundry equipment, if necessary.

2.1.3 Leveling, anchoring, and grouting equipment or bases, assembling them according to manufacturer specifications as needed.

2.1.4 Final connections to existing utilities within a 3-foot radius from connection points.

2.1.5 Initiating operations and providing training.

 

2.2. Scope of REPAIR Services:

2.2.1 The Company will use reasonable efforts to complete the repair promptly and effectively.

2.2.2 The Company will perform repair services on the appliance(s) specified by the Customer.

 

 

3. Repair Fees and Payment

3.1. The Customer agrees to pay the Company the agreed-upon fees for the Services rendered.

3.2. Fees may vary based on the nature and extent of repairs required.

3.3 Logistical Fees may also vary based on the customer’s location.

3.3. Payment is due upon completion of the Services.

 

4. Credit Card Information

4.1. Galloway CRM system strictly requires the Customer’s credit card information on file to facilitate scheduling and finalize service appointments at the Customer’s property.

4.2 The Card will NOT be charged if the customer will pay Galloway Appliance on or before the 35th day after the completion of the Job Order. Either the customer will send a Check, execute Bank Transfer, or other forms of online payment (Venmo).

4.3 The Customer can also inform Galloway Appliance if they choose to use the card on file for payment on or before 35th day after the Job Order has been completed.

4.4 An Additional penalty of 5% on the 36^th day. Hence, another 5% will incur monthly thereafter, until invoice is paid.

 

5. Warranty

5.1. GALLOWAY REPAIR WARRANTY

5.1.1 Galloway warrants that the Repair Services provided will be performed with reasonable skill and care.

5.1.2. Galloway’s Repair Warranty periods vary by the type of repair and will be communicated to the Customer.

5.1.3. Galloway’s Repair Warranty coverage is contingent upon proper use of the appliance(s) following repair and does not extend to damages resulting from misuse or negligence.

5.1.4. Galloway provides a REPAIR WARRANTY period of 90 days for repairs conducted. Should the same issue persist within this timeframe, the Customer will NOT incur any additional charges for subsequent repair attempts.

 

5.2 Manufacturer’s Warranty:

 

5.2.1 Coverage: The appliance(s) purchased from [Your Company Name] may come with a manufacturer’s warranty. The terms and coverage of this warranty are provided by the manufacturer and are subject to their terms and conditions. [Your Company Name] will facilitate any warranty claims on behalf of the customer during the warranty period.

 

5.2.2 Warranty Period: The duration of the manufacturer’s warranty varies depending on the brand and type of appliance(s) purchased. The customer should refer to the warranty documentation provided by the manufacturer for details regarding the warranty period.

 

5.2.3 Claim Procedure: In the event of a defect covered by the manufacturer’s warranty, the customer should/may notify Galloway Appliance (or the Original Seller/the Distributor/the Store where it was originally bought) as soon as possible. Galloway Customer Service team may assist the customer in initiating a warranty claim with the manufacturer. The customer may be required to provide proof of purchase and other relevant documentation to process the claim.

 

5.2.4 Exclusions: The manufacturer’s warranty may have certain exclusions and limitations, such as coverage for normal wear and tear, misuse, or unauthorized repairs. It is the customer’s responsibility to review the warranty terms and conditions provided by the manufacturer.

 

5.2.5 Resolution: Galloway Appliance will work diligently to ensure that any warranty issues are resolved in a timely manner. However, the resolution of warranty claims is ultimately subject to the policies and procedures of the manufacturer.

 

5.2.6 Extended Warranty Options: In addition to the manufacturer’s warranty, Galloway Appliance may (or may not) offer extended warranty options for purchase. These extended warranties provide additional coverage beyond the manufacturer’s warranty period and may offer added peace of mind to the customer. Details regarding extended warranty options will be provided at the time of purchase.

 

6. Parts Replacement

6.1. Parts necessitating replacement during the repair process will incur separate charges.

6.2. The Company will procure replacement parts from either the manufacturer or authorized OEM sources.

6.3. The timeframe for ordering replacement parts may span 7 to 10 business days, subject to availability and shipping constraints.

 

 

7. Limitation of Liability and Exclusions:

7.1. To the extent permitted by law, the Company shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the Services.

7.2. The Company’s liability for any direct damages shall be limited to the total fees paid by the Customer for the Services.

 

7.3 Exclusions:

7.3.1 Plans, Permits, or Engineering: Any costs associated with obtaining plans, permits, or engineering services required for the installation of the appliance(s) are excluded from this agreement. The customer is responsible for securing any necessary permits and approvals prior to installation.

 

7.3.2 Building Modifications or Repairs: This agreement does not cover the costs of any building modifications or repairs required for the installation of the appliance(s). This includes, but is not limited to, the removal of door frames or any structural alterations to accommodate the appliance(s).

 

7.3.3 Utility Modifications, Upgrades, or Repairs: The customer is responsible for any costs related to modifications, upgrades, or repairs to utilities such as plumbing and electrical services required for the installation of the appliance(s). This includes any additional plumbing or electrical work beyond standard installation procedures.

 

7.3.4 Additional Work: Any additional work requested by the customer that is not explicitly covered by this agreement will be subject to additional charges. This includes, but is not limited to, cosmetic enhancements, custom installations, or modifications beyond manufacturer specifications.

7.3.5 Additional Stairs: If the installation site requires navigating additional stairs beyond ground level, a fee of $40 per flight of stairs will be applied.

 

7.3.6 Pre-existing Conditions: This agreement does not cover any issues or damages arising from pre-existing conditions at the installation site, including but not limited to, inadequate infrastructure, faulty wiring, or plumbing issues.

 

7.3.7 Third-party Services: Any services provided by third-party contractors or subcontractors not directly affiliated with Galloway Appliance are not covered by this agreement. The customer is responsible for any agreements or disputes related to third-party services.

 

7.3.8 Hauling Away Old Appliances: Galloway will NOT haul away any old appliances that are currently under contract with the building/building owner/property manager (for example CSC Laundry). The customer is responsible for arranging the disposal of such appliances in accordance with their original third-party contract/agreements/obligations with their original building regulations and contractual agreements.

7.3.9 When customers opt to procure the machines themselves: it is imperative to note that Galloway Appliance is an authorized installer for this type of machinery. Should customers choose not to avail of our installation services, they do so at their own discretion and assume full responsibility for the hookup and installation process. Consequently, the Company hereby disclaims any liability concerning the installation process, and any associated warranties or assurances become void. Customers explicitly assume all risks associated with self-installation and are required to sign and approve the estimate as acknowledgment of their acceptance.

 

8. Customer Responsibilities

8.1. The Customer must provide accurate information about the appliance(s) requiring repair.

8.2. The Customer must ensure access to the appliance(s) for repair and provide a safe working environment for the Company’s technicians.

8.3 The customer must be in the property during the repair, or may also give consent if they are physically unavailable or the customer is willing to keep their property open for our technician to enter the premises.

8.4 If the customer is not physically available, the customer should inform Galloway Appliance Repair of a Point-Of-Contact (POC) with complete name and phone number.

8.5 The customer must provide Access code, Door Code, Lockbox Code, Laundry Door Code, if necessary.

 

9. Cancellation and Rescheduling

9.1. The Customer may cancel or reschedule a Service appointment by providing reasonable notice to the Company.

9.2. The Company reserves the right to charge a cancellation fee if adequate notice is not provided.

 

10. Governing Law and Jurisdiction

10.1. These Terms shall be governed by and construed in accordance with the laws of the State of California.

10.2. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of the State of California.

 

11. Amendments

11.1. The Company reserves the right to amend these Terms at any time. Any such amendments will be communicated to the Customer in writing.

 

12. Entire Agreement

12.1. These Terms constitute the entire agreement between the Customer and the Company with respect to the provision of Services and supersede all prior agreements and understandings, whether written or oral.

 

 

13. Privacy Policy

13.1. The Company is committed to protecting the privacy and confidentiality of our Customers’ personal information.

13.2. Any personal information provided to the Company will be collected, used, and disclosed in accordance with our Privacy Policy, which outlines the purposes for which information is collected, how it is used, and the measures taken to safeguard it.

13.3. By engaging our Services, you acknowledge and consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

 

By engaging our Services and/or Approving the Estimates, the Job Order(s) and/or the Invoice(s), you have fully acknowledge that you have Read, Understood, and have fully agreed to abide by these Terms and Conditions.

 

Management

Galloway Appliance

www.gallowayappliance.com

415-634-4247